How can we help?
Whether you need help with a game, have a question, or want to share an idea, we'd love to hear from you.
Frequently asked questions
How can I contact Cubic Frog®?
Use Contact Support. Please include the game name and a description of your question or problem.
I purchased content but cannot access it. What should I do?
First, confirm that you are using the same store account associated with the original purchase. If the app offers a Restore Purchases option, try that with an internet connection. If the problem continues, contact us with the app name and relevant details.
How do I restore my purchase on a new device?
Sign in to the store account that made the purchase, install the relevant app, and look for Restore Purchases on its purchase or settings screen. If access does not return, contact support. Purchase availability can depend on the app and store.
How do I cancel a subscription?
Subscriptions renew automatically unless canceled. Manage or cancel a subscription through the store account used for the purchase. Access continues until the already-paid period ends. Saved progress is not preserved after a subscription ends.
How do I request a refund?
The store that processed the purchase handles refund requests. For Apple purchases, visit reportaproblem.apple.com to review eligible purchases and submit a request. Approval is determined by the store.
What information should I include when reporting a bug?
Please include the app name, device model, operating system version, and a short explanation of what happened. A screenshot can also help if you're comfortable sharing one. Remove personal information that is not needed to understand the issue.
Do I need an internet connection?
All Cubic Frog® apps can be played offline. Downloads, updates, purchases, restoring access, and external help links may require an internet connection.
Which languages are supported?
Language support varies by app. Some games support twelve language options, while EduTravel, ABC Jump, Animal Train, and Slime Unicorn Games are available in English. See the individual game's FAQ and current store listing.
What devices can I use?
Check the official store listing for the particular game to confirm supported devices and operating system requirements. Availability is not the same for every app or store.
Are all games free of advertising?
All Cubic Frog® apps have no third-party ads. Some may show cross-promotions for other Cubic Frog® games.
Does my purchase include every Cubic Frog® game?
No. Purchase options belong to individual apps unless an offer explicitly says otherwise. Cubic Frog® All-in-One includes a selection of activities, not universal access to all Cubic Frog® apps.
Does my purchase support Family Sharing?
Yes. Apple Family Sharing is supported for Cubic Frog® subscriptions.
Where can I read about privacy?
Use the Privacy Policy link for the relevant app and review its store privacy information.
Can I suggest a new feature or game?
Yes. We welcome feedback and ideas from parents, teachers, and players.
How can I contact Cubic Frog® about collaborations?
Visit Collaboration and send a brief introduction and the purpose of your proposal.
How can I leave a review?
Find the game in the store where you downloaded it and leave an honest review. Your feedback helps other families discover us and helps us improve.
Still have a question?
Write to us. We're real people, and we'd like to help.